Introduction to Help

Monday – Friday 8am-5pm (AEST / AEDT)

The Australian Digital Health Agency Help Centre assists healthcare organisations, software vendors and other users of NCTS products and services.

Contact the Agency Help Centre for assistance with:

  • General training and education on clinical terminologies;
  • Accessing clinical terminologies and related tools;
  • Technical support;
  • Reporting errors or issues; and
  • Other requests.

We will direct you to the right information and subject matter expert, including providing onsite assistance if necessary.

We also have a range of FAQs to help you.

See Help Centre contact information, or call us directly on 1300 901 001.

Any personal information you provide to the Agency will be used by the Agency to assist us with responding to your enquiry. If we cannot resolve your enquiry, we may need to pass your information on to the Department of Human Services or Department of Health. If you do not wish your enquiry to be transferred to another entity, please let us know.

For more information on the ways the Australian Digital Health Agency handles your personal information, how you can access and seek correction of the information, how privacy complaints can be made and how the Australian Digital Health Agency deals with such complaints, please see the Privacy Policy.